8:30 a.m. Registration
9:00 a.m. Introductions
9:05 a.m. Security Regulations
Section 748, NCUA Rules and Regulations; Section 5193, NCUA Accounting Manual; NCUA Letter No: 02-CU-12 and the standards of the industry determine the responsibilities of the security officer, management, and the Board of Directors. In this session we’ll review the requirements of a written security program, the financial institution, and the security officer in protecting the staff and public.
- Learn what items to include and exclude in your written security
program
- Know the requirements of Section 748 NCUA Rules and Regulations
- Know the requirements of Section 5193 NCUA Accounting Manual
- Compliance with these regulations will help protect you from lawsuits
after a robbery or physical security breach
10:30 a.m. Social Engineering: Defeating Information Security
This fast moving session will introduce social engineering techniques and attacks against your credit union! Learn the techniques used to defeat your information security procedures. Understand the new ways criminals are using the internet, mobile devices, and telephone call centers to defeat your staff members and account holders. This session will give you the techniques to instruct your staff to analyze confidence games so they can stop your account holders from becoming victims.
Focus Points: - Know the one Internet site your credit union needs to review weekly - Learn what confidence people rely on to compromise your call center or front line - Member programs you need in place to protect your credit union - Fraudulent identification how criminals hoodwink your staff
12:00 p.m. Networking Lunch
In June 2009 the “SAR Activity Review,” reported that Defalcations/Embezzlements were the 11th most reported event filed by financial institutions from 1996 to 2008. Internal embezzlements have caused financial institutions to fail overnight. This riveting session identifies the behavioral changes that can help identify internal frauds in the making! This program will answer when you should conduct an internal fraud examination as well as when you shouldn’t.
- Obtain proactive steps a financial institution can take to help prevent
Internal Fraud
- Learn the Who, What, When, Where, and How of Internal Fraud
- Know the warning signs of an internal embezzlement
- Discover who should investigate internal fraud
- Know the behaviors an embezzler will show before the internal fraud is
discovered
2:15 p.m. Break
2:30 p.m. I Knew Something Was Wrong
How often have you heard your staff state when fraud losses are discovered: “I knew something was wrong!” When fraud losses occur no matter the type internal or external some member of our staff felt, the warning signs didn’t need to be reported. The reasons for these lapses are many: fear of being wrong, fear of being ridiculed and reporting someone who might be innocent. How do we train our staff to report those internal warnings that could have saved our institution thousands of dollars?
In this session, take control of your training by learning vital new skills and insights in educating your staff to report their gut feelings when something might be wrong. Using new training methods your staff will report what they feel is wrong if you establish the proper framework.
- Learn a new training method for your staff to use to report fraud
- Understand people’s fear of reporting fraud to your management team
- Using interaction with staff to report fraud
4 p.m. Adjournment