Training & Events Policies
Unless otherwise specified, the following information applies to most conferences, seminars and training sessions organized by TCUL Training & Events. Details may vary by event. Please contact Training & Events at Training@tcul.coop or (800) 442-5762, Ext. 6630 if you have questions concerning specific events or policies.
Satisfaction Guarantee:100% Satisfaction Guarantee: Your satisfaction is our #1 priority. We guarantee you will be completely satisfied with the program or Training & Events will refund your entire registration fee.
TCUL Training Promise: We promise to deliver value priced credit union training with quality content and applicable solutions, delivered by industry experts to enable the success of our Texas members.
Special NeedsIf any attendee has physical, medical or dietary needs requiring special attention, please contact Training & Events PRIOR to the event at 800-442-5762 ext. 6630 or email Training@tcul.coop.
AttireThe attire for events are business casual. Please bring a light sweater or jacket for your personal comfort as room temperature may vary.
Cancellation Policy Substitutions are always welcome. Cancellations received at least 10 business days before the program will receive a full registration refund, less a cancellation processing fee. Cancellations must be received in writing to Training & Events by email at Training@tcul.coop or fax (469) 385-6730.
Hotel Tax Exemption for Federal Credit UnionsTax exemption policies vary from hotel to hotel. Please contact the hotel where you have made reservations to inquire about their policy, or contact Training & Events at Training@tcul.coop. The NCUA Letter of Exemption, which hotels may require, is available from the NCUA's website: Visit www.ncua.gov and type “Letter of Exemption” in the search box.