Presenter: Ann Brode, Brode Consulting Services, Inc. Date: Wednesday, March 21, 2012 Time: 2:00 - 3:30 pm Central
Focus: The head teller is one of the most important supervisors in your credit union! A skilled head teller means greater productivity and greater profit. This session will teach head tellers how to bring out the best in their team and themselves – increasing professionalism, productivity, and improving your bottom line! Ultimately 25 to 35% of the credit union’s team will be more productive, more effective, and more satisfied.
Methods to create a fun, yet high-performance team will be included. You will receive two surveys to learn more about your team and the corporate culture of your credit union, as well as a personal development plan outline. This one-of-a-kind, credit-union-specific webinar will cover communication methods, motivation, service orientation, training, and performance feedback. It will be the best training your head teller receives this year!
What You Will Learn
Who Should Sign Up? This informative session is designed for head tellers, however, branch staff will also benefit as it will open communication within the team, thus helping to determine what works best for your credit union.
About the Presenter: Ann Brode began her career in 1973 and has continued her service as a consultant to regional and community financial institutions through a wide range of areas including strategic planning, lending, deposits, marketing, training, compliance, and management. Ann is a well-respected presenter and has spoken to audiences across the country for over 25 years. She has presented sessions for numerous state associations and has taught at the School of Banking Administration at the University of Wisconsin as well as many other state banking schools. Ann is the author of The Bank Deposit Documentation Manual for Front-Line Personnel, published by Bankers Publishing Company, and is well represented in numerous industry publications.