New Website FAQ
Why does the website look strange on my screen?

It is possible that the browser you are using to view the website is outdated. If you are using Internet Explorer 7 or earlier, the website might not display correctly. To update your Internet Explorer browser, click here.

How do I log in to the new website?

The "Log In" link is now located in the top right-hand corner of the screen.

Why do I need to register for this website?

A username and password is needed to access secured sections of our website. As a member of the Texas Credit Union League, you will have access to members-only sections that contain helpful and valuable information. Council members will need to register to participate in the forums and obtain the resources that are available.

What if I already have a username and password from the old TCUL website?

If you have registered on www.tcul.coop previously and have a username and password, you will log in with those credentials the first time you log in to the new TCUL website. You will be taken through a transition process where you verify your email address and set a new password. After verifying your information, your transition process will be complete. From that point on, when you log in to the website, you will use your primary email address and new password.

What if I forgot my old username and password?

If you forgot your old username and password from the previous TCUL website, click on the Log In link located at the top right-hand corner of the screen. Click the "Forgot Password?" link at the bottom of the screen. After entering your email address, your old username and password will be sent to that email address.

Why do I have to change my username and password?

Your username will become your primary email address. This change is needed because an email address is unique to each user and will make the registration process less complicated. You will not have to remember a separate username for this website any longer.

Your password will become more secure with the new format. You will be required to create a password that contains at least 8 characters and must contain at least one letter and one number. This password format helps prevent password theft.

What is a primary email address?

A primary email address is the email address that you use most often. Most users on this website will use their main business email as their primary email address.

What if my primary email address changes?

If at any time your primary email address changes, simply edit it in your profile. To access your profile, click on the "My Profile" link in the left-hand sidebar after you have logged in. The primary email address is located under Contact Information. The new primary email address will become your new username for this website.

Can I change my password?

Absolutely! A password can be changed at any time after you have logged in. To change your password, click on the "My Profile" link located in the left-hand sidebar after you have logged in. Click the "edit" link in the Password section located in the right column. Please keep in mind that your password must be 8 or more characters in length and contain at least one letter and one number.

Who should I contact if I have any issues logging in or registering for the website?

You may email webadmin@tcul.coop or call (800) 442-5762, ext. 6680 for assistance. Our business hours are Monday-Friday between the hours of 8:00 a.m. - 5:00 p.m.