Presenter: Ann Brode, Brode Consulting Services, Inc.
Date: Wednesday, September 12, 2012
Time: 2:00 - 3:30 pm Central

Focus:
Red Flags for Identity Theft, the Bribery Act, and the Consumer Privacy Act mandate regular training for everyone at the credit union.  Why not get it all done at one time?  Although the guidelines require institution-wide training, examiners are not seeing enough training taking place.  Therefore, these regulations are getting more and more attention during compliance examinations.  This webinar will cover these three regulations/acts in enough depth to fulfill the training requirements and will arm staff with the information they need to ensure proper procedures are followed.

• The segment on red flags for identity theft, will address what each department needs to be aware of – from lenders, to front line, to managers.
• The Bank Bribery Act is full of “do” and “don’t” requirements for staff to guide them in acceptable and professional behavior.  Since employee behavior impacts your credit union (both positively and negatively), it is important to provide this training.
• Privacy of consumer financial information is a “common sense” compliance requirement, but there’s no doubt that employees need a regular reminder of how to ensure the privacy of your members’ information.

What You Will Learn

• Identity theft red flags:  What should different departments know?  What are indicators that a member’s identity may have been compromised?
• Bank Bribery Act  sample policy language (a code of conduct) to ensure strong policy
• Cheat sheet of Bank Bribery Act major requirements to teach employees the rules – a great training tool
• Privacy of Consumer Financial Information sample policy language
• Cheat sheet of consumer privacy major requirements
• Quiz covering the most important aspects of these regulations.  Examiners expect employees to be tested on compliance regulations.

IMPORTANT TOOLS PROVIDED
This training will include the following items so that you are able to provide solid documentation for examiners:

• Letter of attendance certification with webinar outline
• Electronic training log
• Quiz you can administer to measure staff learning and a password-protected answer key

All registrants will receive the attendance certification and training log, regardless of whether they attend the live or archived version.

Who Should Sign Up?
This informative session is designed for compliance officers, auditors, and all other employees!

About the Presenter:
Ann Brode began her career in 1973 and has continued her service as a consultant to regional and community financial institutions through a wide range of areas including strategic planning, lending, deposits, marketing, training, compliance, and management.  Ann is a well-respected presenter and has spoken to audiences across the country for over 25 years.  She has presented sessions for numerous state associations and has taught at the School of Banking Administration at the University of Wisconsin as well as many other state banking schools.  Ann is the author of The Bank Deposit Documentation Manual for Front-Line Personnel, published by Bankers Publishing Company, and is well represented in numerous industry publications.