Presenter: Brad Smith, President, Abound Resources
Date: Wednesday, May 2, 2012
Time: 2:00 - 3:30 pm Central

Focus:
According to an Abound Resources’ annual survey, the top four priorities for credit union CEOs in 2012 are to:

• Address regulatory compliance requirements (61%)
• Use technology for better efficiencies (58%)
• Improve sales and marketing (57%), and
• Improve efficiency ratio/become more efficient (50%).

So, how can you do all of that?  Can operations (Ops) and IT improve credit union compliance with better automation?  Can your credit union find new revenue sources and efficiency savings to ease the compliance sting?  With compliance budgets increasing, how do you improve the returns on your existing technology investments?  Can you lower the costs with your existing vendors?  What new technologies provide the fastest payback?  How can Ops and IT help with efficiency initiatives?  Is there a way to improve member service, risk management, and efficiencies?  Can you improve the revenue side of the efficiency ratio?  Further, what is Ops and IT’s role in improving sales and marketing?  Join us for a look at these issues.

What You Will Learn

• Automation and new staffing models to cost-effectively manage compliance
• Increasing revenue through payments (including from member businesses!) – how Ops and IT can be heroes
• Improving technology utilization and today’s top 3 tech investments
• The smart way to streamlining workflow – member, compliance and efficiency improvements
• Quick update on the examiners’ hot focus areas - UDAAP, Fair Lending, Flood, and BSA – and how to be prepared for your exam
• How operations and IT can help improve member sales and cross-sales
• All attendees will receive a copy of Abound Resources’ Insights into 2012: Credit Unions Balance Growth, Efficiency and Compliance whitepaper

Who Should Sign Up?
This informative session is designed primarily for executives and managers in operations, technology, and compliance who are looking for ways to help their credit union deal with today’s challenges. CEOs and CFOs interested in cost saving and revenue enhancement opportunities will also find it beneficial. In addition, marketing executives and member business managers will learn about today’s revenue opportunities in payments and member business programs.

About the Presenter:
Brad Smith has over 20 years’ experience helping financial institutions achieve their business goals by integrating strategy, sales/marketing, operations, and technology.  Brad is an advisor to several trade associations, an instructor at several bank and credit union schools, and is a frequent speaker at industry events. He is also a former manager of Deloitte & Touche’s Community Bank Technology Consulting Practice.

Brad is the co-founder and President of Abound Resources, a full service management consulting firm, which is devoted to the community financial services industry and provides a full array of services designed to improve performance, profitability, and help cope with an increasingly-stringent regulatory environment.  Brad believes in the value of community financial institutions and has created a business model to support the industry by offering greater flexibility and affordability in the services Abound provides.  He graduated from the University of Texas with a degree in finance and a minor concentration in accounting.