Design Thinking: A Human Centered Approach to Innovation
Matt Davis & Brent Dixon, Filene

What Should You Know About In-Store Branching?
Julie Mayrant, Executive Vice President of Retail Banking - Woodforest National Bank

A Future Look for Mid-size Credit Unions
Tom Miller, President/CEO of Affinity Group Credit Union

Serving the Underbanked: Kinecta Federal Credit Union's Acquisition of Nix Check Cashing
Randy Dotemoto, Senior Vice President of Kinecta Federal Credit Union & President of Kinecta Alternative Financial Solutions

The Latest Techniques for Affordable & Sustainable Mortgage Lending
Gary Oakland, President & CEO of Boeing Employees Credit Union

How Credit Unions Can Leverage the Power of Social Media... on Almost Any Budget
Matt Davis, Filene

Board Director Responsibilities
Charlie Williams & Mike Blalack

2010 Economic Update
Bill Hampel, Senior Vice President of Research and Policy Analysis & Chief Economist for the Credit Union National Association (CUNA)